Because of the nature of the service we provide, we have to receive your order from you. We classify this as “Collections” – collecting your photos. From time to time, we offer free collection & if your order amount is over the published or promoted amount.
We then need to send everything back to you. We call this return shipping. We charge £9.99 return shipping for all orders under £100. We use UPS (United Parcel Services) to return your photos to you. This is a signed for service and as the contents are usually irreplacable we think it’s worth paying a bit more for peace of mind. Rest assured, we have never lost a single photo in transit.
Highlands, Islands & Northern Ireland
We do charge a premium for these locations. We are charged this by the courier so we have to pass this on.
Why we won’t use royal Mail
Our couriers come to our office and collect from us every day. The nearest Post Office is 2 miles away. We have to park and then queue up for any length of time. We can’t be doing with this! Therefore we don’t offer a return service with the post office, which admittedly might be a bit cheaper for you, but is way more expensive for us in terms of time.